What critical success factors do you monitor closely in your business?
Most leaders I speak with tell me they primarily watch performance metrics—widgets out the door, services sold, installations, market share, profitability, and the like. Customer service rankings come in a distant second.
What do you look for when hiring new leaders or team members for your organization? Do you look at skills or at attitude, or both?
Should you be looking at something else?
The articles and expertise found here on Culture University and ConstructiveCulture.com provide a fantastic foundation for a leader to learn how a purposeful, positive, productive culture operates. From making values as important as results to creating an organizational constitution to evaluating climate and relationships—that critical information is readily available.
The tough part isn’t gaining the knowledge about creating a healthy work culture. The tough part is implementing these practices and maintaining that healthy culture, every interaction, every day.
What’s the condition of your organization’s culture? Every organization has one. From a small business to a multi-national, it’s got a culture. From a team to a department to a division to a region to a country, it’s got a culture.
What are your beliefs about organizational culture? Some of your beliefs might inhibit your willingness and ability to proactively improve the quality of your work culture.
New clients ask me very similar questions when I start guiding them along the path to a powerful, positive, productive culture. Some of your beliefs might be challenged by my answers! Here are those questions and my responses.