“Our people are our greatest asset” has been uttered by many CEOs for a long time. However, most of them don’t focus enough on employees’ experience because they are too busy setting their sights and business targets on improving the customers’ experience.
Just as every person has a personality, every single organization on the planet already has a culture. But what people really mean when they say they want to embed culture at work is that they want to create a positive culture. One that, combined with the people and the products or services that are sold, makes for an entity that is bigger, stronger and more impactful than the sum of its parts. In my view, the route to achieving this elusive mix and cultivating it into whatever shape it may turn out to be, is best served by an ethos that supports and nurtures a concept that is an almost universal goal – happiness.