A Template for Organizational Cultural Change

culture competitive advantage

A Snapshot of Culture in Action

A man and his wife entered a deli together late one afternoon. They were the only customers in the place. The server behind the deli counter said, “May I help you?” But before either could reply, the other person behind the deli counter, standing off to the side, uttered a fairly loud “uh-hum.” A discussion then took place between the two employees.