Oliver Wendell Holmes, Sr. said, “A moment’s insight is sometimes worth a life’s experience.” So, when an opportunity presents itself to learn from those who have repeatedly and successfully managed the culture journey, it’s imperative to take the leap. I shared this post previously on ConstructiveCulture.com and offer it here to ensure these vital insights reach those who, like me, care deeply about workplace culture and effective change.
It’s essential for leaders and change agents to learn from the culture pioneers and experts in this evolving field. Human Synergistics convenes an annual Ultimate Culture Conference to bring visibility to important insights from culture trailblazers and progressive leaders. If you’re able to attend this forum, make sure you do—you’ll be glad you did. The insights you gain may be worth a life’s experience. Let’s get started.
The distinguishing feature of leading organizations is their culture. It affects performance, employee engagement, and the ability to create an innovative and positive work environment.
Leaders drive Culture, Culture drives Performance
Leaders have a significant impact on those around them and on the culture of their organization. And since culture affects every aspect of an organization, ranging from employee engagement, quality, agility, and innovativeness to brand and financial performance and long-term sustainability, we depend on leaders to lead in ways that create a culture that supports problem-solving and the long-term effectiveness of their organizations.
CEOs are the ultimate leaders, decision-makers, strategists, and visionaries, and their job is no easy feat. Facing high expectations and significant challenges, CEOs are under tremendous pressure to deliver results quickly. They’re often the first ones in the office, the last ones to leave, and they’re responsible for steering the ship through both smooth and rough waters. Given these challenges, the fact that CEOs show up to work day after day is expected yet admirable.
Do you fully understand your culture and how it’s impacting performance? Are you managing a clear journey to effectively evolve your culture with a direct and sustainable impact on performance? There aren’t many leaders that can confidently answer “yes” to these two questions. We see culture tips and advice at every turn that range from superficial to endlessly complicated. If you are like me, it’s hard to understand what to believe.
What critical success factors do you monitor closely in your business?
Most leaders I speak with tell me they primarily watch performance metrics—widgets out the door, services sold, installations, market share, profitability, and the like. Customer service rankings come in a distant second.
It’s time to turn the culture world upside down and explode many incorrect notions that are preventing meaningful culture change for organizations and society. We’ve reached a critical point where most leaders are aware culture is important, but they range from being confused to intentionally uninformed about what culture change is all about. This culture awareness-education gap appears to be growing, with a proliferation of over-simplified or incorrect education, unreliable surveys and analytics, so-called experts at every turn, and leaders seduced by the latest trend or silver bullet.