This is the 100th post on CultureUniversity.com and it’s only fitting I summarize 100 of the top culture insights shared by the outstanding line-up of culture expert and guest authors over the last two years. The purpose of CultureU is to positively impact society on a global scale through culture awareness, education and action.
We’re making progress bringing visibility to culture facts and fundamentals that go beyond all the superficial and over-simplified culture content. These insights barely touch the surface of the important subject of culture but hopefully it will spark your interest to learn more.
I continue to learn at a fast rate from the CultureU faculty and guests. You may download the complete list of Top 100 Culture Insights at this link.
Here are 15 that stood out to me personally:
One of the greatest business challenges is effectively changing a workplace culture. What if it’s an extremely large, global corporation? Some might view it as an unsurmountable challenge. Not Larry Senn. He has arguably been a part of more large-scale culture transformations than any other individual in the world. He’s the founder and chairman of the culture-shaping firm Senn Delaney, a Heidrick & Struggles company.
I had the pleasure of interviewing him as part of his gracious support of CultureUniversity.com, where he provides regular insights on best practices in culture change as one of our esteemed faculty members (see the full video interview – link). The insights he shared, and his regular columns, should help us all more effectively manage culture change.
You know the types. There’s the office yeller, intimidating others with vitriolic rant. There’s the passive-aggressive underminer, nodding assent but then dragging her feet. There’s the colleague who gets angry over a perceived slight, but then quickly shifts tone. Conflict in the workplace is pervasive and unavoidable. And it isn’t always a bad thing. Healthy debate can be good for your corporate culture. It ensures that diverse perspectives are considered or lights the fire a team needs to move from a stalemate to a creative solution. But when they turn ugly, conflicts can damage your culture—straining relationships and putting teams at risk.
I was delighted to recently attend an event at Chief Executive Group honoring our long-time client and my personal friend, L Brands CEO Leslie Wexner, with a lifetime achievement award. There are many company and CEO awards, and Les has been the recipient of many, but this one stood out for me as deeply significant and highly deserving.
The day after this event, I was struck by the comment by Jim Cramer that Les is “Dean of Everything in retailing,” and the notion that he is certainly a leader with much to teach the world.
The longest-serving CEO of a Fortune 500 company, Les is nothing short of an American business legend.
When you think about companies that provide an incredible customer experience, it’s no coincidence they are the exact same companies that have amazing cultures. Think Southwest Airlines, Ritz Carlton, Zappos, Nordstroms…great customer service and great workplace cultures since culture is the ultimate driver of a sustainably exceptional customer experience.
“Customer experience” is a hot subject these days but many organizations continue to put their front line employees in the middle of a horrible customer experience and their employees are sick of being in that position.
It’s not good enough to have a great product or service; you need an exceptional customer experience.